Amir Al Oud Bazaar is a verified Palestinian-owned boutique in Sacramento, CA (2935 Fulton Ave). We sell authentic Arabic perfumes, oils, and accessories — all sourced directly from trusted distributors across Palestine and the Middle East.

Every item ships from Sacramento, California with next-day processing and verified U.S. delivery.

Shipping Policy | Amir Al Oud Bazaar

Amir Al Oud Bazaar / Palestinian Bazaar – Store Policies

Last Updated: September 2025

Welcome to Amir Al Oud Bazaar / Palestinian Bazaar — your trusted destination for authentic Arabic fragrances, Palestinian cultural apparel, and heritage accessories.
We take pride in delivering premium-quality products and a smooth, transparent customer experience.
Please review our policies carefully before placing your order.

🛍️ Order Processing & Fulfillment

  • Orders are processed within 1–3 business days after payment is confirmed.

  • Orders placed on weekends or holidays will be processed the next business day.

  • Once your order is fulfilled, you’ll receive a confirmation email with a tracking number.

  • Processing times may vary based on product availability, custom items, or order volume.
    We’ll always keep you updated if there’s any delay.

🚚 Shipping Policy

We currently ship throughout the United States and select international destinations.

🇺🇸 Domestic Shipping (USA)

  • Standard: 3–7 business days

  • Expedited: 2–4 business days

  • Rates are calculated at checkout based on weight and destination.

🌍 International Shipping

  • Estimated delivery: 7–21 business days

  • Customs fees, taxes, or duties may apply and are the buyer’s responsibility.

  • Tracking updates may vary once packages leave the U.S.

📦 Lost or Delayed Packages

  • Once shipped, Amir Al Oud Bazaar / Palestinian Bazaar is not liable for delays or loss by couriers.

  • If tracking shows “delivered” but you haven’t received it, contact the courier directly to file a claim.

  • We’ll assist where possible, but refunds cannot be issued for items marked delivered.

💰 Refunds & Returns

We want every customer to love their order. However, because of the nature of our products (personal items, fragrances, apparel), our policy is strict but fair.

✅ Eligibility

  • Returns accepted within 7 days of delivery.

  • Items must be unused, unopened, and in original packaging.

  • Apparel must be unworn, unwashed, with tags attached.

  • Opened fragrances or oils cannot be returned due to hygiene and authenticity concerns.

🚫 Non-Returnable Items

  • Opened or used fragrances, oils, attars

  • Worn or washed clothing

  • Clearance, bundle, or promotional items

  • Gift cards or digital downloads

🔁 Return Process

  1. Email amiraloudbazaar@gmail.com with order number, item name, and reason.

  2. Once approved, ship back using a trackable service.

  3. After inspection, you’ll receive store credit or refund (minus shipping) within 7–10 business days.

📦 Return shipping costs are the buyer’s responsibility unless the item was damaged or incorrect.

❌ Cancellations

  • Orders may be canceled within 24 hours if not yet shipped.

  • Once processed or shipped, cancellations aren’t possible.

  • Email us immediately at amiraloudbazaar@gmail.com if changes are needed.

🧴 Damaged or Incorrect Items

If you receive a damaged or incorrect product:

  1. Take clear photos of the item and packaging.

  2. Contact amiraloudbazaar@gmail.com within 48 hours.

  3. We’ll replace the product or issue store credit.

⚠️ Customer Responsibilities

  • Ensure shipping info is correct before checkout.

  • Review product details and descriptions before purchase.

  • Note: Scent preferences vary by person — body chemistry, storage, and batches can influence smell.

We do not accept returns based on personal scent preferences.

🏷️ Promotions & Discounts

  • Discounts can’t be combined unless stated.

  • Promo codes must be entered at checkout.

  • Sale and clearance items are final sale.

📦 Reshipments

If a package is returned due to incorrect address or unclaimed delivery:

  • You’ll be notified via email.

  • Reshipping requires payment of new shipping fees.

  • Unclaimed orders after 30 days are considered abandoned.

💬 Contact Us

Questions or help? Reach out:
📧 amiraloudbazaar@gmail.com
📍Old Sacramento, California
⏰ Response within 1–2 business days

We’re here to ensure your experience reflects the pride and beauty of Palestinian culture.

🕊️ Our Promise

At Amir Al Oud Bazaar / Palestinian Bazaar, every product tells a story of heritage and authenticity.
We stand for honesty, quality, and community — and promise to serve you with fairness and care.

By purchasing, you agree to these policies.