Refund policy

💰 Refunds & Returns

We want every customer to love their order. However, because of the nature of our products (personal items, fragrances, apparel), our policy is strict but fair.

✅ Eligibility

Returns accepted within 7 days of delivery.
Items must be unused, unopened, and in original packaging.
Apparel must be unworn, unwashed, with tags attached.
Opened fragrances or oils cannot be returned due to hygiene and authenticity concerns.

🚫 Non-Returnable Items

Opened or used fragrances, oils, attars
Worn or washed clothing
Clearance, bundle, or promotional items
Gift cards or digital downloads

🔁 Return Process

Email amiraloudbazaar@gmail.com with order number, item name, and reason.
Once approved, ship back using a trackable service.
After inspection, you’ll receive store credit or refund (minus shipping) within 7–10 business days.

📦 Return shipping costs are the buyer’s responsibility unless the item was damaged or incorrect.

❌ Cancellations

Orders may be canceled within 24 hours if not yet shipped.
Once processed or shipped, cancellations aren’t possible.
Email us immediately at amiraloudbazaar@gmail.com if changes are needed.

🧴 Damaged or Incorrect Items

If you receive a damaged or incorrect product:

Take clear photos of the item and packaging.
Contact amiraloudbazaar@gmail.com within 48 hours.
We’ll replace the product or issue store credit.

⚠️ Customer Responsibilities

Ensure shipping info is correct before checkout.
Review product details and descriptions before purchase.
Note: Scent preferences vary by person — body chemistry, storage, and batches can influence smell.

We do not accept returns based on personal scent preferences.

📦 Reshipments

If a package is returned due to incorrect address or unclaimed delivery:

You’ll be notified via email.
Reshipping requires payment of new shipping fees.
Unclaimed orders after 30 days are considered abandoned.

💬 Contact Us

Questions or help? Reach out:
📧 amiraloudbazaar@gmail.com
📍Old Sacramento, California
⏰ Response within 1–2 business days

We’re here to ensure your experience reflects the pride and beauty of Palestinian culture.

🕊️ Our Promise

At Amir Al Oud Bazaar / Palestinian Bazaar, every product tells a story of heritage and authenticity.
We stand for honesty, quality, and community — and promise to serve you with fairness and care.

By purchasing, you agree to these policies.