Refund policy

💰 Refunds & Returns

We want every customer to love their order. However, because of the nature of our products (personal items, fragrances, apparel), our policy is strict but fair.

✅ Eligibility

  • Returns accepted within 7 days of delivery.

  • Items must be unused, unopened, and in original packaging.

  • Apparel must be unworn, unwashed, with tags attached.

  • Opened fragrances or oils cannot be returned due to hygiene and authenticity concerns.

🚫 Non-Returnable Items

  • Opened or used fragrances, oils, attars

  • Worn or washed clothing

  • Clearance, bundle, or promotional items

  • Gift cards or digital downloads

🔁 Return Process

  1. Email amiraloudbazaar@gmail.com with order number, item name, and reason.

  2. Once approved, ship back using a trackable service.

  3. After inspection, you’ll receive store credit or refund (minus shipping) within 7–10 business days.

📦 Return shipping costs are the buyer’s responsibility unless the item was damaged or incorrect.

❌ Cancellations

  • Orders may be canceled within 24 hours if not yet shipped.

  • Once processed or shipped, cancellations aren’t possible.

  • Email us immediately at amiraloudbazaar@gmail.com if changes are needed.

🧴 Damaged or Incorrect Items

If you receive a damaged or incorrect product:

  1. Take clear photos of the item and packaging.

  2. Contact amiraloudbazaar@gmail.com within 48 hours.

  3. We’ll replace the product or issue store credit.

⚠️ Customer Responsibilities

  • Ensure shipping info is correct before checkout.

  • Review product details and descriptions before purchase.

  • Note: Scent preferences vary by person — body chemistry, storage, and batches can influence smell.

We do not accept returns based on personal scent preferences.

📦 Reshipments

If a package is returned due to incorrect address or unclaimed delivery:

  • You’ll be notified via email.

  • Reshipping requires payment of new shipping fees.

  • Unclaimed orders after 30 days are considered abandoned.

💬 Contact Us

Questions or help? Reach out:
📧 amiraloudbazaar@gmail.com
📍Old Sacramento, California
⏰ Response within 1–2 business days

We’re here to ensure your experience reflects the pride and beauty of Palestinian culture.

🕊️ Our Promise

At Amir Al Oud Bazaar / Palestinian Bazaar, every product tells a story of heritage and authenticity.
We stand for honesty, quality, and community — and promise to serve you with fairness and care.

By purchasing, you agree to these policies.